Privacy Policy

We collect two types of data: information you provide directly, and data we collect automatically.

Information you provide includes: your full name, email address, phone number, delivery address, and payment details (processed via secure, licensed payment gateways). When you create an account, we also store your order history and preferences.

Data we collect automatically includes: your IP address, browser type, pages visited, session duration, and device information. We use this data to analyse platform performance and improve your experience, without linking it to your personal identity.

We use your data exclusively for the following purposes:

— Processing and confirming your orders, and coordinating timely delivery. — Sending real-time order updates via SMS or email. — Personalising your experience and suggesting relevant products based on your preferences. — Sending promotional content and offers, but only if you have opted in to our mailing list. — Complying with legal and regulatory requirements applicable in Saudi Arabia.

We never sell your personal data to any third party, and we do not use it for any marketing purpose beyond what you have consented to.

We do not share your personal data with third parties except in the following necessary cases:

— Delivery partners: We share your name, phone number, and delivery address with our delivery providers solely to fulfil your order. — Payment gateways: Your card details are processed by licensed and secure payment processors. We never have access to your full card number. — Government authorities: Where legally required by a court order or official government request.

All third parties are contractually bound to maintain the confidentiality of your data and to use it only for the stated purpose.

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Account data is kept while your account remains active. Order records are retained for five years in accordance with Saudi tax regulations.

After the required period, your data is securely deleted or anonymised. You may request the deletion of your account and all associated data at any time by contacting us directly.

We apply a comprehensive set of security measures to protect your data, including: HTTPS encryption for all connections, encryption of sensitive data in our databases, strict internal access controls based on the principle of least privilege, and continuous monitoring to detect suspicious activity.

Despite our best efforts, no electronic transmission is 100% secure. If you suspect your account has been compromised, please contact us immediately at contact@kad-sa.com.

Saudi Arabia's Personal Data Protection Law grants you the following rights, which we are fully committed to honouring:

— Right of access: Request a full copy of your personal data we hold. — Right to rectification: Correct any inaccurate or incomplete data. — Right to erasure: Request permanent deletion of your data where legally permitted. — Right to object: Opt out of marketing communications at any time. — Right to portability: Receive your data in a readable electronic format.

To exercise any of these rights, contact us at contact@kad-sa.com. We will respond within 30 days.

We use cookies for the following purposes: maintaining your session and login state, remembering your language preference, temporarily storing your shopping cart contents, and analysing usage patterns to improve the platform.

You can control or disable cookies at any time through your browser settings. Please note that disabling certain types of cookies may affect platform functionality such as the shopping cart and saved preferences.

KAD is intended for individuals aged 18 and over. We do not knowingly collect data from minors. If we discover that a minor has submitted personal data without parental consent, we will delete it promptly upon becoming aware of this.

We may update this policy from time to time to reflect legal developments or changes in our practices. We will notify you of any material changes via your registered email address or through a prominent notice on the platform. The "Last updated" date at the top of this page always reflects the most recent revision.

Your continued use of the platform after changes are published constitutes implied acceptance of the updated policy.

For any privacy-related enquiries or requests, please reach out:

Email: contact@kad-sa.com

We aim to respond to all enquiries within 3 business days.